We all know the feeling of finding a great shirt that fits your body type, we feel comfy, we feel confident and most importantly, we wear it over and over again. In business, this is known as repeat customers and […]
Here’s a question, how many times do you calmly leave a restaurant after a bad service, vowing never to return, without letting the owner know what you think? How often have you stopped buying from a brand you once loved […]
As a business consultant and keynote speaker, I travel frequently throughout the country and get to experience different levels of customer service. I started to notice that some moments create more of an impact than others. So, what makes them […]
