A simple way to make customers feel valued
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On a business trip in 2019, I experienced a “wow” moment with a hotel staff member that went out of his way to make me feel like a valued client.

Watch the video to find out what he did and how you can apply it in your own situation. People want to feel special and love it when you do things that fall outside of your standard processes and procedures. It’s always a good idea to try and surprise your clients!

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